Refund and Returns Policy - Dog Walkers and Pet Care Services

Refund & Returns Policy
We want you (and your dog!) to be happy with your purchase. If something’s not right, we’re here to help.

Can I Return My Order?
Due to the perishable nature of our natural dog treats, we do not accept returns. This includes items that have already been delivered, even if unopened, for hygiene and safety reasons.

What If There’s a Problem with My Order?
If your item is:

Damaged in transit
Incorrect (e.g. you received the wrong product)
Faulty or expired upon arrival

Please contact us within 7 days of receiving your order. We’ll need a photo and a brief description of the issue.

Do I Need to Send Anything Back?
No—if your item qualifies for a refund or replacement, there’s no need to return it. We want to keep things simple (and we don’t expect your dog to give it back!).

Refunds & Replacements
If your claim is approved, we’ll either issue a full refund or send a replacement product free of charge—your choice. Refunds will be made to your original payment method within 5–10 working days.

Contact Us
If you have any concerns, please email us at enquiries@warwickshirewoofers.co.uk with your order number and a brief explanation. We’ll get back to you as soon as possible.

What We Don’t Refund
We don’t offer refunds for:

Change of mind
Treats not to your pet’s taste
Orders reported after 7 days of delivery

Kelly Stott

07:10 09 Jun 24

I feel very lucky to have found Suzanne for Bailey. From the first meet and greet I knew he was in safe hands and was someone I could trust. Bailey has the best time with the Warwickshire woofers and it’s so lovely to see him get so excited to see Suzanne and the gang when the van arrives for pick up! It gives him an hour of burning off some energy and having play time but knowing it’s in a safe environment with other wonderful dogs. She does wonderful videos and pictures that you can view after the walks and you can see how much fun they all have. Suzanne is so lovely and clearly adores Bailey as much as he adores her 🥰 I highly recommend Suzanne and the Warwickshire Woofers.

Polli Santos

14:05 27 Jan 24

Elena Kazarov

08:48 04 Dec 23

My husband and I are delighted to have found Suzanne to walk our dog a few times a week. Suzanne is kind, professional, communicative, and clearly loves dogs. We first arranged a meet and greet where she came to meet us and our dog and then we scheduled a first walk. Suzanne was careful to use a lead at the fields in case Misha had issues. I appreciate the safety consciousness. She listens and cares and we are fortunate to have her! Oh, and she sends the best photos of the dogs out, it’s a real joy to know your fur baby is being taken care of! Would recommend to anyone.

Saam Watts

18:00 03 Dec 23

Suzanne has been such a dream to deal with since we have been using her. Great with communication, always punctual and importantly for us super flexible when she can be. We often need to odd extra walk in last minute or a check in when we are out. Our dog absolutely loves Suzanne and you can tell she has such a genuine love for the dogs she walks. Always a bonus as well, plenty of photos and videos everyone she takes your dog out which is such a nice part of her personal touch service.
Highly recommend her services, best dog walking service we have used !

Rhiannon

14:36 06 Nov 23

So grateful to of found Warwickshire Woofers! Suzanne has been absolutely fab with our dog Nelly. She has been going to her for the last 2 weeks and loves her time out walking! It’s so nice to receive photos/videos of Nelly out on her walks as I know she’s well looked after and having the best time. Suzanne has been very professional and trustworthy right from first introduction. I was a bit nervous of Nelly going out at the start as she can be a cheeky pup and a little nervous at times but she’s fit right in with Suzanne! Thanks for everything! Big licks from Nelly :)

Abi Foster

19:29 19 Sep 23

Suzanne was great and was able to walk my dogs at relatively short notice, so thank you so much. You can see that Suzanne really loves dogs and has so much joy being out and about with them. My dogs (mini dachshunds) are a bit nervous and I asked for them not to be off lead, just in case and I had nothing to worry about as they were absolutely fine. I recommend Suzanne and will definitely be back in touch if needed. Thanks from Billie and Humphrey too.

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